Services & Technical Assistance
Technical assistance is integral to our offer an investment in your uptime. Each Royal Laser system is managed with a structured approach, backed by expert technicians, training materials, and remote support.
Our service includes:
Post-installation, we continue to support you:
Remote assistance
Support for breakdowns and settings directly online.
Scheduled interventions
On-site technicians with agreed schedule.
Fast spare parts
Fast deliveries and original components.
Software support
Updates, modifications and optimizations.
On-demand training
Flexible sessions for your team.
How does a support request work?
1
Open a ticket
Serial number, model, CNC, error code, photos/videos, log file.
2
Remote diagnosis
CNC screen sharing or video call; parameter/cutting check.
3
Action plan
Remote resolution or on-site intervention with a proposed date.
4
Restart
Sample part verification and closure report.
Tell us the problem
Average first response time within 4 hours.
Royal Laser Equipment
Royal Laser Equipments is an innovative company in today’s landscape, dedicated to designing and manufacturing systems that are consistently modern and technologically up to date, making research and development the cornerstone of the entire venture.
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