Services & Technical Assistance
Technical assistance is integral to our offer an investment in your uptime. Each Royal Laser system is managed with a structured approach, backed by expert technicians, training materials, and remote support.
Our service includes:
Post-installation, we continue to support you:
Remote assistance
Support for breakdowns and settings directly online.
Scheduled interventions
On-site technicians with agreed schedule.
Fast spare parts
Fast deliveries and original components.
Software support
Updates, modifications and optimizations.
On-demand training
Flexible sessions for your team.
How does a support request work?
1
Open a ticket
Serial number, model, CNC, error code, photos/videos, log file.
2
Remote diagnosis
CNC screen sharing or video call; parameter/cutting check.
3
Action plan
Remote resolution or on-site intervention with a proposed date.
4
Restart
Sample part verification and closure report.
Tell us the problem
Average first response time within 4 hours.
Royal Laser Equipment
ROYAL LASER EQUIPMENT
Trademark owned by
EKO CREDIT SRL
Via Giovanni Battista Morgagni 2
20129 Milano (MI)
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